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THE HORSE SHOE FARM – ASSISTANT INNKEEPER

The Horse Shoe Farm is an 85-acre boutique resort with eight homes in the heart of the Blue Ridge mountains. This spectacular property is a family-run business looking for the right person to join the team to perform an array of tasks to guarantee excellent guest service. The ideal candidate is a hospitality-driven, detail-oriented, passionate person who can multitask.


ESSENTIAL JOB FUNCTIONS:

  • Booking reservations via email, phone, and in-person for the homes, restaurant, and spa
  • Providing warm and helpful concierge services
  • Conducting room and property checks to ensure each room is immaculate prior to check-in
  • Assisting guests with check out and check in
  • Working closely with maintenance team
  • Assessing maintenance items and bringing a solution-oriented mindset to items that may break or need replacement
  • Daily check of homes, common areas, and grounds
  • Overseeing and performing housekeeping duties, including training of housekeeping staff
  • Assisting with breakfast and lunch service in the Silo Cookhouse
  • Ordering and inventorying of guest and office supplies
  • Answering guest requests, inquiries and complaints in a prompt, positive and solution-oriented manner, including answering after hours calls
  • Local shopping and pick up of guest amenities and miscellaneous household errands
  • Must be tech-savvy or possess a willingness to learn how to use our systems


REQUIREMENTS:

  • Represent The Horse Shoe Farm through personal appearance, communication and attitude
  • Must have reliable transportation and be willing to run local errands
  • Excellent written and verbal communication skills
  • Impeccable attention to detail and eye for cleanliness and order
  • Demonstrate complete ownership of any task through focus, determination and attention to detail.
  • Possess a mindset toward achieving the highest level of service and guest experience possible
  • Demonstrate an attitude of teamwork by working collaboratively with peers
  • Open and receptive to changing needs and priorities
  • Welcome suggestions, feedback, and new ideas from staff and guests
  • Ability to climb stairs, bend and lift up to 35 pounds


PROPOSED PAY:

Salary from $40,000 per year


PROPOSED HOURS/SCHEDULE:

Full time, 8-hour shift; Weekend availability; On call

Job Type: Full Time
Job Location: The Horse Shoe Farm

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