THE HORSE SHOE FARM – ASSISTANT INNKEEPER
The Horse Shoe Farm is an 85-acre boutique resort with eight homes in the heart of the Blue Ridge mountains. This spectacular property is a family-run business looking for the right person to join the team to perform an array of tasks to guarantee excellent guest service. The ideal candidate is a hospitality-driven, detail-oriented, passionate person who can multitask.
ESSENTIAL JOB FUNCTIONS:
- Booking reservations via email, phone, and in-person for the homes, restaurant, and spa
- Providing warm and helpful concierge services
- Conducting room and property checks to ensure each room is immaculate prior to check-in
- Assisting guests with check out and check in
- Working closely with maintenance team
- Assessing maintenance items and bringing a solution-oriented mindset to items that may break or need replacement
- Daily check of homes, common areas, and grounds
- Overseeing and performing housekeeping duties, including training of housekeeping staff
- Assisting with breakfast and lunch service in the Silo Cookhouse
- Ordering and inventorying of guest and office supplies
- Answering guest requests, inquiries and complaints in a prompt, positive and solution-oriented manner, including answering after hours calls
- Local shopping and pick up of guest amenities and miscellaneous household errands
- Must be tech-savvy or possess a willingness to learn how to use our systems
REQUIREMENTS:
- Represent The Horse Shoe Farm through personal appearance, communication and attitude
- Must have reliable transportation and be willing to run local errands
- Excellent written and verbal communication skills
- Impeccable attention to detail and eye for cleanliness and order
- Demonstrate complete ownership of any task through focus, determination and attention to detail.
- Possess a mindset toward achieving the highest level of service and guest experience possible
- Demonstrate an attitude of teamwork by working collaboratively with peers
- Open and receptive to changing needs and priorities
- Welcome suggestions, feedback, and new ideas from staff and guests
- Ability to climb stairs, bend and lift up to 35 pounds
PROPOSED PAY:
Salary from $40,000 per year
PROPOSED HOURS/SCHEDULE:
Full time, 8-hour shift; Weekend availability; On call