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THE HORSE SHOE FARM – SPA DIRECTOR

The Horse Shoe Farm is an 85-acre boutique farm resort in the heart of the Blue Ridge mountains. This spectacular property is home to The Stable Spa, a unique spa experience set in the luxury of an eclectic, whimsical converted horse barn. The Stable Spa offers signature and specialty massages, wellness & transformative therapies, acupuncture, body and foot treatments and classes, workshops and retreats. The Horse Shoe Farm is a family-run business looking for the right person to lead our Spa & Wellness program based out of The Stable Spa. The ideal candidate is a hospitality-driven, detail-oriented, passionate person who can multitask.

 

ESSENTIAL JOB FUNCTIONS:

  • Manage, hire, train and develop staff of 20 + therapists, instructors & staff including schedules, continuing education and oversight of their performances.
  • Work with management to make strategic and operational decisions for the Spa with regards to treatments and philosophies
  • Assist in scheduling (phone, email, online booking), classes (weekly/private), spa lunches
  • Provide 5 star client experience from the first moment they arrive, including handling and resolving customer requests, suggestions or complaints in a prompt and efficient manner. Tour, treatment, integration and checkout.
  • Coordinate group retreats (bachelorette, large gatherings, work retreats, etc.) and manage details of their event (treatments, food, lodging)
  • Constant monitoring of schedule to ensure treatment availability for guests, intake forms, special requests (enhancements, chronic illness)
  • Manage spa services, payroll, retail, employee/client profiles and reports in Vagaro (online booking system)
  • Create and manage weekly classes and add to event website and social media.
  • Participate in marketing of the Spa, including but not limited to helping management organize marketing events and raising community awareness of the Spa
  • Ensure safety protocol needs for the Spa
  • Monitor maintenance issues and coordinate with maintenance staff to fulfill requests.
  • Provide monthly expense report to accounting.
  • Housekeeping : Laundry, clean and vacuum floors, dust, windows, trash, dishes.
  • Opening / closing of the Spa (daily setup)
  • Manage and order products for treatments / retail
  • Monitor communication with other managerial staff on Farm (Dropbox, Slack, Grasshopper)
  • Demonstrate and maintain excellent and respectful communication skills with therapists, instructors and staff.


REQUIRED SKILLS & EXPERIENCE:

  • College degree and 2+ years of management experience in Spa, preferably in a luxury setting.
  • Represent The Horse Shoe Farm through personal appearance, communication and attitude
  • Must have reliable transportation and be willing to run local errands
  • Excellent written and verbal communication skills
  • Impeccable attention to detail and eye for cleanliness and order
  • Demonstrate complete ownership of any task through focus, determination and attention to detail.
  • Possess a mindset toward achieving the highest level of service and guest experience possible
  • Demonstrate an attitude of teamwork by working collaboratively with peers
  • Open and receptive to changing needs and priorities
  • Welcome suggestions, feedback, and new ideas from staff and guests
  • Ability to climb stairs, bend and lift up to 35 pounds


PROPOSED HOURS:

Full-Time, Day Shift, Weekend Availability

 

 

Job Type: Full Time
Job Location: The Stable Spa

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