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Frequently Asked Questions

Have questions about your upcoming stay? Looking for something specific to host an event or retreat? Have a look through the answers to our most frequently asked questions below!

Still can’t find an answer? Send us an email at info@thehorseshoefarm.com or call 828-393-3034.

What time can I check in?

Check-in is at 4:00pm. If you require an early or late check-in, please let us know prior to your arrival and we will do our best to accommodate your request.

In most cases if you arrive after 6:00pm, we will not check you in. The door code and directions to your home will be sent to you and you can contact us if you have any issues. We will follow up with you the next morning to answer any questions and offer you a tour of the farm.

What time do I have to check-out?

Check-out time is 11:00am. If you'd like to request a late check-out for an additional fee, please let us know prior to your arrival. Please note if we have back-to-back guests, we may not be able to accommodate a late check out.

Are pets allowed?

Yes and no. Several of our homes are pet friendly (Magnolia, Willow, Meadow, Lily, & Hilltop), which may be reserved for an additional fee. We do not allow pets in The Stable House or The Farmhouse Loft. Please note, The Horse Shoe Farm may reserve the right to limit the number and types of pets in any home at our sole discretion. Pet reservations must be made in advance. Please inquire at the time of booking if the home you've requested is pet friendly. Maximum 1 pet per home.

Minimum Stays

A two-night minimum stay is required for most homes. Holidays and peak seasons may require three nights or more.

Payments

Bookings at The Horse Shoe Farm require 50% of the total amount due upon booking. The balance is due 30 days prior to arrival. The total amount will be due upon booking if you are within 30 days prior to your rental.

Different terms and conditions may apply for wedding, group bookings, and retreat.

Cancellation Policy

 If you find you must cancel your reservation, please do so immediately. 95% of paid prepayments will be refunded when cancelled 90 days before arrival or earlier. If canceled within 90 days of rental check-in, the advance rent payment will NOT be refunded, unless the property is re-rented for the same time period. If the home re-books, you will receive the advance rent payment less a $150. All advance rent payments are non-refundable within 30 days of rental check-in. Failure to pay an unpaid balance forfeits all advance payment and reservation rights.

All refunds on credit cards will only be issued less a credit card processing fee of 5% on the original amount charged.

Security Deposits

The Horse Shoe Farm can charge up to $1,500.00 per property or up to $3,000 for The Magnolia Manor for a Security Deposit to the card on file in the event of lost, damaged, or stolen property up to forty-five [45] days after you stay. Upon inspection after check-out and if no property is damaged or missing, no charge will be made.

How close is the nearest airport?

We are located approximately 15 minutes from Asheville Regional Airport, which offers direct flights from South Florida, New York, Denver, Chicago, D.C. and other major hubs. Other airports include Greenville-Spartanburg International (1 hr away) and Charlotte-Douglass International (2 hrs away).

How far are downtown Hendersonville and Asheville?

Downtown Hendersonville is 10 minutes from The Horse Shoe Farm.

Downtown Asheville is 25 minutes from The Horse Shoe Farm.

 

What are some of the activities on and around The Horse Shoe Farm?

Included activities with your stay on-site:

  • Games and outdoor equipment at The Farmhouse
  • Evenings by the fire pit with S’mores
  • Opportunity to explore miles of nature trails and The Labyrinth
  • Fishing, paddle boarding, kayaking, and swimming in our ponds
  • Kids clubhouse for the little ones
  • Agricultural animals and gardens
  • Meditation room in The Silo Tower

Add-on activities when your stay on-site:

A few of our favorites In the area, which we can organize for you:

Do you offer horseback riding onsite?

We do not offer horseback riding on-site. We work with some great outfitters 15 minutes away that can take you  on amazing trails through Pisgah National Forest if you are looking to ride.

If you are traveling with your horses, we do offer the the ability to stay on property with and board them in our paddocks during your stay.

 

 

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